Handmade Yellow Gold Jade Heart Pendant

Ready to ship in 1-3 business days

---

 

Shipping Policy

---

Once an order is paid for we ship the item within 48 hours.
We will advise when the item will be sent and provide a tracking number once the item has been posted.
Postage costs include those costs incurred by Theexclusivejewelleryandantiquescompany and these may include
Actual cost paid to the carrier
Handling costs, including the cost of packaging materials and insurance
The actual cost of delivery confirmation or extra services, such as certificate of mailing, certified mail, collect delivery, delivery confirmation, registered mail, restricted delivery, return receipt, signature confirmation, special handling;or similar services

---

 

Refund Policy

---

If the item is not as described, or damaged in some way we will accept a return but will not accept a return if you have changed your mind.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.