Libra Zodiac Box

SHIPPING INFO:

We are offering worldwide Shipping with tracking and secure checkout provided. We even have humans you can talk to at +61295310009 if you are experiencing any shipping issues. 

Tracking your order:

All orders include tracking information that is normally sent via email as soon as the order has been shipped. Please refer to this tracking number to see the status of your order.

Customs & Duties: In most cases, packages shipped within Australia don’t require any additional fees. All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can’t hold responsibility for that, and the recipient is responsible for all customs, clearing and other fees required to ship internationally.

Lost / Stolen package:

• Our customer’s satisfaction is our top priority, so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.

My order hasn’t arrived: If you haven’t received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at [email protected]

Estimated shipping times by country:

*Local holidays in origin countries that may cause a delay in shipping are not considered as business days.

Australian customers: 

Free Australian-wide shipping on all orders over $50.

Standard – Australia Post (1 – 5 business days) – $8.00AUD

US customers: 

Free US shipping on orders over $200. 

Standard shipping (8 – 14 business days) – $25.00 

Rest of the world:

Standard shipping (8 – 14 business days) – $30.00

Please note during Covid 19 Pandemic:  that whilst we do everything possible to make sure your order goes out in time, once it is in the hands of the couriers or Australia Post we have no control on how long it gets into your hands. With lockdowns, postal strikes, truck strikes, lack of staffing at the post centres and everyone and anyone doing online orders, the demand is high for deliveries, and they are taking much longer than expected. We recommend that you use our shipping terms as a guideline only during non-pandemic times to avoid any disappointment. We have been infomed that some deliveries, especially regional and rural areas can take up to three weeks! Sorry guys, please take this up with Australia Post and couriers, not us 🙁