All gift cards can be redeemed on any products available on our website. Can only be redeemed online, and not claimed for cash. No cash refunds if order is less that Gift Card amount.
Once Gift Card has been purchased our team will email you your e-voucher within 24-48 hours.
SHIPPING POLICY
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping to
| Rate name | Conditions | Price | |
|---|---|---|---|
| Standard | A$0.00 and up | A$10.00 | |
| Express | A$0.00 and up | A$15.00 |
| Rate name | Conditions | Price | |
|---|---|---|---|
| Standard | A$0.00 and up | A$20.00 |
|
International Shipping
To check if we ship to your country you can enter your country into the Auspost International Pot Guide:Â https://auspost.com.au/sending/send-overseas/international-post-guide
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PC Laboratorities is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
