Shipping & Returns
Shipping Policy
Effective Date: 18 August 2023
Thank you for choosing Morgan Music Academy. We’re dedicated to ensuring your orders are delivered efficiently and promptly. Please read this shipping policy carefully to understand our procedures and guidelines.
1. Shipping Destinations
We currently offer shipping to addresses within Australia.
2. Processing Time
2.1. Order Processing: Orders are typically processed within 2 business days after payment confirmation. Business days exclude weekends and public holidays.
2.2. Custom Orders: For custom or personalised items, processing times may vary. Please refer to the product description for estimated processing times.
3. Shipping Methods
3.1. Shipping Carriers: We use reputable shipping carriers such as Australia Post and couriers to ensure secure and timely delivery of your orders.
3.2. Shipping Options: At checkout, you’ll be presented with available shipping options and their estimated delivery times. Please choose the option that best suits your needs.
4. Shipping Fees
4.1. Standard Shipping: We offer standard shipping. The exact shipping fee will be displayed at checkout.
4.2. Expedited Shipping: Expedited shipping options are available at an additional cost. The exact shipping fee will be displayed at checkout.
5. Estimated Delivery Time
5.1. Standard Shipping: Estimated delivery times for standard shipping are typically 2 to 5 business days, depending on your location.
5.2. Expedited Shipping: If you choose expedited shipping, your order is estimated to arrive within 2 business days.
5.3. Delays: While we make every effort to deliver orders within the estimated timeframes, please note that unforeseen circumstances, such as weather conditions or carrier delays, may impact delivery times.
6. Order Tracking
6.1. Tracking Information: Once your order is shipped, you’ll receive an email containing tracking information. You can use this information to track the status of your delivery.
6.2. Tracking Updates: Tracking updates may take up to 24 hours to reflect the current status of your order.
7. International Shipping
We currently do/do not offer international shipping.
8. Address Accuracy
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or missed delivery caused by incorrect address information.
9. Lost or Damaged Items
9.1. Lost Items: If your order is lost in transit, please contact us at [email protected] within 3 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue.
9.2. Damaged Items: If your order arrives damaged, please photograph the damaged items and packaging, then contact us within 2 days of receiving the order. We will assist you in filing a claim with the shipping carrier.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at [email protected].
Returns
Return and Refund Policy
Effective Date: 18 August 2023
Thank you for shopping at Morgan Music Academy. We value your satisfaction and want to ensure you have a positive experience with our products. Please read this policy carefully before making a purchase. This policy outlines our guidelines regarding returns, refunds, and exchanges to ensure compliance with New South Wales (NSW) regulations.
1. Returns and Exchanges
1.1. Eligibility: We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
1.2. Non-Returnable Items: Certain items are non-returnable, including all food and drinks.
1.3. Receipt or Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
1.4. Process: To initiate a return or exchange, please contact our customer service team at [email protected]. They will provide you with further instructions on returning the item.
2. Refunds
2.1. Eligibility: Refunds will be issued for eligible returned items in accordance with this policy.
2.2. Refund Method: Refunds will be issued in the same payment method used for the original purchase.
2.3. Processing Time: Please allow 5 business days for the refund to be processed once we receive the returned item.
3. Faulty or Defective Items
3.1. Defective Items: If you receive a defective or damaged item, please contact our customer service team within 14 days of receiving the item. We will arrange for a replacement or refund, as applicable.
4. Change of Mind
4.1. Change of Mind Returns: We understand that circumstances may change. If you change your mind about a purchase, we offer exchanges or store credit within 30 days of purchase, subject to the conditions mentioned in section 1.1.
5. Consumer Guarantees
5.1. Statutory Rights: Your rights under the Australian Consumer Law are not affected by this policy. If our products do not meet consumer guarantees, you are entitled to a refund or replacement as per the law.
6. Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at [email protected].
